Refund policy

Eligibility for Returns or Exchanges

Please be advised that returns for items ordered in error by customers cannot be accommodated. Nevertheless, we are committed to facilitating satisfactory solutions for your purchase and will assist with arranging replacements if feasible. This may entail coordinating with the supplier on your behalf. It is essential for customers to thoroughly understand the products they are acquiring, as Soundspeed and its representatives will not exert pressure to influence purchase decisions. By proceeding with your purchase, you acknowledge and accept these terms. Kindly note that all guarantees and warranties are provided by the supplier, not Soundspeed. Should a supplier agree to accept a defective return (which we cannot guarantee), the items must be in their original packaging, with all factory labels intact, and in a condition suitable for resale.

Returning Incorrect Items

If an incorrect (not ordered) product is delivered, an exchange will be initiated. Please let us know within fourteen (14) calendar days for any exchanges to be valid.

Returning Items with Defects

Customers are required to notify Soundspeed of any defects in their products and request rectification within twenty-one (21) calendar days of receipt. Please note that defects arising from improper handling by the customer are not covered. To initiate a return, customers must provide a copy of the proof of purchase and submit their request via email to ensure a written record.

Return Merchandise Authorization

To ensure customer satisfaction, Soundspeed is able to issue Return Merchandise Authorization (RMA) codes for the return of equipment and items covered under warranty to the manufacturers for repair. Shipping costs will be determined and agreed upon with the manufacturer at the time of discussion.

To start a return, you can contact us at admin@soundspeed.co.za.